How enterprise determines if you damaged a rental elliott. Take note of any scratches, dents, cracks and other marks on the car. With a cracked windshield, the integrity of the windshield is compromised a great deal. A few hours after dropping the car off the rental company called and said the car has a chippedcracked windshield. As we were driving, a car overtook us and flicked up. Who is responsible for a cracked windshield in a rental car. I assumed the occasional cracked windshield was part of the. Rental car discussion enterprise rental cracked windshield hi all, i have an economy rental from the enterprise slc location due back wednesday evening. Now i received a call about 8 hours later and they said there is a crack in the windshield and wants me to fill out an accident form. This not only helps ensure that you drive in safe vehicle conditions, but it can keep you from getting a pricey fixit ticket. I had the choice between a ford fiesta with no access, or a mitsubishi with a cracked windshield, or another car with no registration sticker. Car rental company saying i dropped the car off with a.
Enterprise rental cracked windshield flyertalk forums. The windshield rules and regulations vary depending on what state your vehicle is in, so its imperative that you learn about your local cracked windshield laws. Your cars windshield is a part of the structural support system for the roof of your car. The determining factor behind who is liable boils down to your insurance coverage and whether you declined any additional coverage when you signed. If renter purchases cdw, owner agrees, subject to the actions that invalidate cdw listed below, to contractually waive renters responsibility for all or part of the cost of damage to, loss or theft of, vehicle or any part or accessory and related costs regardless of fault or negligence. I spoke to roger van horn, enterprises vice president for corporate loss control. Chipped glass on rental car windscreen moneysavingexpert. There was the usual issues when picking up a rental but nothing out of the ordinary.
You should go back to them and demand your money back or have them fix it. When returning a car, it is just as important to perform a vehicle inspection with the rental agent as it was when you rented the car. At the same time, i believe that when you damage a car, you should pay for the. This is definitely not the case as i was driving this around for over a week and didnt see anything and there were no rocks that flew up and hit the windshield.
No matter what kind of rental company you use, inspect the car thoroughly before driving off. Enterprise rentacar company, and its subsidiaries, elrac, inc. Since i didnt recall being hit by a rock, for all i know the crack had started before i rented the car. The windshield is not only an important part of the structural support to the roof of the car, but it also serves as support for airbag deployment imagine if you were to experience a collision the risk of injury or death will automatically increase. Enterprise rentacar to refund millions in deceptive.
Rental car discussion enterprise rental cracked windshield hi all, i have an economy rental from the enterprise slc location due back wednesday. I spoke to roger van horn, enterprise s vice president for corporate loss control. Earlier this year, i rented a car via enterprise through a company i was working for in alabama gulf oil spill response. No chip was noticed by us before or after driving the vehicle for a week.
I start the car and warm it up, turn on the wipers and just like that the windshield is cracked. We booked flights and car rental through british airways and collected the car from avis at bordeaux airport. Rental car company wants me to pay for a crack in the windshield. The windshield also provides additional strength to the safety cell that is the passenger compartment. Aug 08, 2019 return your rental car with a chipped windshield, fender ding or paint scratch. I asked him why we were seeing a decline in enterprise damaged rental cases. As we were driving, a car overtook us and flicked up a stone which chipped our windscreen. Avoid being unfairly charged for rental car damage. Loss of use daily charge assessed when the car wont make a. I dropped it off and they did not say anything at the return inspection. We received a letter from dollar rental car after that they found a chip on the passenger side of the windshield of the vehicle after we returned the car and the windshield would have to be replaced. While driving today, a rock flew out from the vehicle in front of me and left a crack in the windshield not splintered however, more like a scratch. Enterprise rent a car rock chipedcracked windshield. After linda grimes accidentally cracked the windshield on her uninsured enterprise rental car, she imagined a worstcase scenario unfolding, including months.
You can expect the rental company to take some time to assess how much to charge youand it will always be much more than just the cost of repair. We have their collision damage waiver full extended protection but cant find anywhere if glass is included. Minor damage to a rental car, such as scratches, dents, or a chipped windshield are covered by the damage waiver. Aug 31, 2016 the windshield rules and regulations vary depending on what state your vehicle is in, so its imperative that you learn about your local cracked windshield laws. Jun 27, 2019 its well worth considering, as some insurance policies wont even cover chipped glass. I dont know what the rental car company will do, but i know when the same thing happened to my car, i had to have the whole windshield replaced it was a hairline crack less than across my windshield. Search prices for alamo, easirent, national, payless, sunnycars and thrifty. Enterprise rent a car cracked windshield jan 05, 2016. Two days into my rental period, i noticed a hairline crack in the windshield, way down low by the wipers. The references from us residents to credit card insurance and personal car insurance are irrelevant to the op who is from the uk as they will not cover a rental car in the usa all overseas visitors require mandatory cdw cover either purchased from the rental firm or a specialist insurance broker. When theres minimal damage to a rental vehicle, hertz frequently offers.
Cracked windshield in dealer loaner car my mazda is in for an oil change and for them to add some sound deadening to the front doors blose audio system so they gave me a golf to drive this weekend. So back in december i rented a car for a holiday trip. Oct 16, 2014 we booked flights and car rental through british airways and collected the car from avis at bordeaux airport. I purposely stayed home so i didnt have to drive the rental in fear of an accident. If you choose not to purchase the damage waiver and the car gets damaged, you may have to pay out of pocket for any needed repairs. Covers whether or not your personal car insurance covers glass replacement, or if youre covered by rental insurance, if purchased. Im currently also driving an enterprise rental following a nonfault incident. Rental car discussion enterprise rental cracked windshield hi all, i have an economy rental from the enterprise slc location due back.
The determining factor behind who is liable boils down to your insurance coverage and whether you declined any additional coverage when you signed that mortgagesized rental agreement. Liability quickly becomes a hot topic as dollar signs plaster the forefront of your mind. A damaged windshield on your car can lead to all kinds of hazardous situations, and california traffic laws do not permit driving with a damaged windshield. Clean hairline crack and it was definitely not from a rock or anything i did. I called the rental car branch that rented me the car to report the crack and to ask what to do. Avoid being unfairly charged for rental car damage consumer. When a problem arises, a travelers first step should be to. Enterprise rent a car car rental reservations canceled. Cracked windshield repair fix chipped windshield glass. Dec 24, 2018 things you should know before renting a car in. Give the staff help, many cars were damaged and not able to be used. I was surprised when the woman at the counter asked me to fill out an accident report. Search prices for eagle rent a car, easirent, national, rentawreck, sunnycars and thrifty. No matter where you drive, there are always little windshield replacement 00 sometimes more if the window has a special shape.
Its well worth considering, as some insurance policies wont even cover chipped glass. And you might find what he told me interesting if youll be renting a car anytime soon. California cracked windshield laws different states have different laws regarding cracked windshields. Dec 09, 2006 i had a car from enterprise after an accident, the cost of the car was picked up by the other parties insurance company. Search and find billings rental car deals on kayak now. Windshields that are intact provide more rollover protection than windshields that are cracked. Renter may purchase optional cdw from owner for an additional fee. Heres how enterprise determines if you damaged a rental. California cracked windshield laws california car laws. I had a car from enterprise after an accident, the cost of the car was picked up by the other parties insurance company.
The guide to cracked windshield laws in all states. Has anyone any experience with returning a hire car to alamo with a cracked windshield and what did they say when returning the vehicle. How enterprise determines if you damaged a rental elliott advocacy. How to return a rental car with scratches it still runs. Discussion in general automotive started by bruin8124, mar 3, 2012. Rental car insurance and other protection products us enterprise offers additional protection products that you can purchase along with your rental vehicle. A cracked windshield would be something most anyone would note. He was driving a rental car when it occurred, and the rental car company expects him to pay for it. Whilst i had the car a stone chip happened but luckily they did not pick up on it during the inspection afterwards. There was a chip on the windshield when i picked it up, now the chip turned into a crack. Supposedly overnight, a 5 crack appeared in the windshield which was quite. Enterprise renta car company, and its subsidiaries, elrac, inc. I wouldnt even have the rental car if my car wasnt under recall.
Cracked windshield on leased vehicle offramp leasehackr. Currently, we offer our customers damage waiver, personal accident insurance, personal effects coverage, supplemental liability protection and roadside assistance protection. Oct 31, 20 after linda grimes accidentally cracked the windshield on her uninsured enterprise rental car, she imagined a worstcase scenario unfolding, including months of backandforth between her and the. The damage waiver is an optional protection product you can purchase with your car rental. You want the prior 5 car rentals to see if that damage was marked before. An enterprise scam or are consumers damaging those cars. Car rental cracked windshield las vegas forum tripadvisor. Noco boost plus gb40 amp 12volt ultrasafe portable lithium car battery jump starter pack for up to 6liter gasoline and 3. Having a cracked windshield is never a happy situation, but it is even worse when it happens on a rental car. I did not at any time while driving experience a rock hitting the car. Enterprise rental car be careful renting from them vancouver.
How to beat excessive car hire repair charges telegraph. Return your rental car with a chipped windshield, fender ding or paint scratch. Jan 30, 2019 rental car discussion enterprise rental cracked windshield hi all, i have an economy rental from the enterprise slc location due back wednesday. Chipped glass on rental car windscreen moneysavingexpert forum. To make sure that you are familiar with all of the. A few hours after dropping the car off the rental company called and said the car has a chipped cracked windshield.
How it works with video below did you ever rent a car only to have an unpleasant experience when you return it. Youve been on vacation for the last two weeks and dont have a care in the world, driving around in a rental vehicle that you are just returning as you get ready to hop on a plane to your next destinat. Youve been on vacation for the last two weeks and dont have a care in the world, driving around in a rental vehicle that you are just returning as you get ready to hop on a plane to your next destination. Resolve car rental damage claims on the spot with hertz. I just dropped off a rental car at avis that i rented for a week. This morning on the way to work a rock hit my windshield on the interstate and now ive got a healthy 79 crack across the windshield. Dec 26, 2019 i spoke to roger van horn, enterprise s vice president for corporate loss control. Enterprise damage recovery broken windshield elliotts help. When a problem arises, a travelers first step should be. Got a rental from enterprise recently and had it for about 3 days while my car was. Earlier this year, i rented a car via enterprise through a company i was working for in alabama gulf oil spill. Cracked windscreen on rental car fair to pay for it. I assumed the occasional cracked windshield was part of the cost of doing business for a rental car company. When both you and the rental agent have completed the inspection, sign the checkin form.